Eastern Essence Co.
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Frequently Asked Questions
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Orders & shipping
What are your opening hours?
Do I need an account to order?
How much does delivery cost?
Can I collect my order in person instead?
How long does delivery take?
Can I cancel or change my order?
Returns & refunds
What's your returns policy?
How do I request a return?
What if my item arrives faulty or damaged?
How long do refunds take?
Loyalty points & discounts
How do loyalty points work?
Can I use loyalty points and a coupon code together?
What happens to my points if I cancel or return an order?
How do I get 10% off my first order?
Account & security
I forgot my password, what do I do?
Can I add extra security to my account?
Can I update my address or contact details?
Eastern Essence Co.